For order pick up from I-Shop stores*, we would contact you about pick-up issue after the order is ready in stores. Please show your order invoice from "My Account" or order confirmation email to our store staff. We could confirm your order number, customer name and contact phone number for verification.


For orders, I-Shop charges a standard shipping rate for destinations as follows:

SF-Express Station Pickup

0-1kg $30

1-3kg $50

3-5kg $80

5-10kg $120

>10kg please contact Tel: 55071220

Deliver to residential area:

HK Island HK$100
Kowloon HK$100
New Territories HK$100
Lantau and other Island HK$200


 I-Shop now offers Macau delivery and the shipping fee will be charged as follows: 

Macau HK$200


*Remarks: The above fees exclude the upstairs service charge. If an item to be delivered cannot fit in a lift or be transported by the lift, or no lift is available for goods delivery, extra service fee will be charged.

Special Delivery Notice: for orders placed after 10am, 1 Feb, 2019, delivery will be resumed from 8 Feb, 2019 on a first-come-first-served basis.

During Hong Kong public holiday festival or special promotion period, locations below may require additional 2-3 working days for delivery. Areas include but not limited to:

Aberdeen, Ap Lei Chau, Chung Hom Kok, Deep Water Bay, Pok Fu Lam, Repulse Bay, Shek O, Shek Tong Tsui, Stanley, Tai Tam, Wong Chuk Hang, Cha Kwo Ling, Chek Lap Kok, Discovery Bay, Clear Water Bay, Ma On Shan, Ma Wan, Tung Chung, Cheung Chau,  Hei Ling Chau, Lamma Island, Lantau Island, Peng Chau, Tai O, New Territories locations except Shatin/Tai Wai etc.

Should you have any enquiries, please contact our customer support (852)5507-1220 via WhatsApp.

 ** This Privacy Statement is written in both English and Chinese, both of which are equally authentic. In the event of conflict between the two versions, the English version shall prevail.